When you try to log in to Trelson, you may encounter an error message that reads: "Error Message: Trelson is not installed for your account". This message indicates that Trelson has not been installed correctly in your company's Google domain.
Potential causes of the error message:
- Trelson is not installed for your organizational unit: It's possible that the application hasn't been installed for the specific organizational unit you belong to within your Google domain.
- Trelson is not installed: It's also possible that the application hasn't been installed at all in your company's Google domain, preventing you from accessing the application.
Action to take:
- Contact your company's IT administrator: To address this error, you need to reach out to your organization's IT administrator to verify that all steps of installing Trelson have been followed correctly for your company's Google domain. This includes ensuring that the application has been distributed to all, or the correct organizational units. It's recommended to install Trelson for the entire Google domain to avoid user access issues.
- Provide links to installation instructions: Ask the administrator to ensure that the installation instructions for Trelson have been followed to ensure proper installation in your company's Google domain (link to support article).