If you notice that header details such as student name, Candidate ID, or device lockdown information are missing from exported student submissions in Google Drive, this article explains the most common cause and how to resolve it.
This issue can only affect Google Workspace for Education customers only. Microsoft 365 customers are not impacted.
Background
When a student completes an exam, their written submission is exported to Google Drive as a document.
The export normally includes header details defined by the exam/template creator, for example:
- Student name
- Candidate ID or custom fields
- Security client / lockdown method
- Other template-specific metadata
These details are applied to the exported document header using Google Apps Script.
Why Header Details May Be Missing
If header details are missing in the Google Docs versions of student submissions, it typically means the Apps Script execution was blocked. This can happen in two main situations:
- Your school’s Google Workspace administrator hasn’t granted all required OAuth scopes for our Workspace application.
- Apps Script has been restricted or disabled in your organization’s Admin Console.
Because the platform relies on Apps Script to write the header into each exported document, these restrictions prevent the header details from being applied.
How to Fix the Issue
1. Verify Apps Script Settings
Your Google Workspace administrator should verify that Google Apps Script is allowed in your environment.
To check this:
- Go to the Google Admin Console Apps Script settings.
- Ensure that Apps Script is enabled for staff users who conduct digital digital exams.
Tip: If your organization uses organizational units (OUs), make sure the correct OU (typically teachers/staff) has Apps Script access.
2. Verify Application Scopes
Make sure that your school’s Workspace administrator has granted all required permissions (OAuth scopes) for the exam platform’s Workspace application.
If some scopes were not approved during installation, the app may not have the necessary access to execute the header script.
You can check and reauthorize the app by:
- Opening the Google Admin Console.
- Navigating to Apps → Google Workspace Marketplace apps.
- Select Trelson.
- Reviewing and approving all requested data access scopes.
After Fixing the Settings
Once the necessary permissions and Apps Script access are in place:
- Future exports should include the header details as defined in your exam template.
- Previously exported submissions will not update automatically.